ActiveGates on Private synthetic locations

[ASM]

Hello, community!!

We have Dynatrace managed. In order to set a synthetic monitor, we will need private synthetic locations, the problem is that none of our 7 active gates and 1 cluster activegate is detected in the activegates section on the private locations details page. 

Any ideas?

Thanks

[PacoPorro]

AG for private locations are not compatible with other modules.
You need to specifically install the AG as synthetic-enabled https://docs.dynatrace.com/docs/shortlink/private-synthetic-location#install

[ASM]

we have a freshly installed cluster active gate , which is not used at all

[ArneV]

We faced the same problem, and somebody pointed out the documentation says, it must be dedicated.

[ASM]

the cluster activegate is not used at all for the moment , and will be dedicated for Rum and synthetic

[ArneV]

But as you are saying it's not showing up. To be able to run the synthetic, you must install it with a flag during installation.  --enable-synthetic 

Step 12 in the documentation  PacoPorro  linked to.

Or maybe im misunderstanding what you are saying.

[ASM]

the cluster activegate is ona linux machine , and we followed the web ui docs which is similar to the one PacoPorro referred to , and yes synthetic is enabled on the cluster activegate as shown in the screen

[HannahM · Accepted solution]

Synthetic-enabled cluster ActiveGates need to be added to a Cluster location. This can only be done using the API, there is no UI page for this. You can find the steps here: https://docs.dynatrace.com/managed/observe/digital-experience/synthetic-monitoring/private-synthetic...

[ASM]

thank you Hannah