Production script is failing with Public locations with HTTP2_PROTOCOL_Error

[vjayaku]

Hello Everyone,

We have created monitoring script for Non Production environment and its working fine in locations.(AG and Toronto). When we are trying the same script in Prod environment, its working fine for "AG",  but its failing with "Toronto" location with HTTP2_PROTOCOL_Error error.

Could you please advice why are we getting error in Production for locations(other than AG) with HTTP2_PROTOCOL_Error? how to fix this issue?

[HannahM · Accepted solution]

Where we have seen this issue before it was related to firewalls like Akamai. In these cases, add Synthetic Browser Monitor traffic to the firewall allow list. 
https://community.dynatrace.com/t5/Troubleshooting/Synthetic-Browser-Monitor-Error-Codes/ta-p/198177