Problem description
Extensions running on an ActiveGate or OneAgent may exceed CPU or memory limits. When these limits are reached:
- Extensions may fail to start or stop running.
- Incoming tasks may be rejected.
- Monitoring configurations may remain in Pending or Error state.
Common error messages include:
- High system resources consumption detected for datasources (soft limit)
- Rejecting configuration… Reason: soft limit reached
- Hard limit reached, stopping extension tasks
- Failed to assign monitoring configuration due to resource limits
These messages typically also include details explaining which limit was exceeded and by what margin.
Soft limits reject new tasks once usage exceeds the threshold. Hard limits stop tasks until consumption returns below the threshold. For background on limits and performance profiles, read Extension limits and performance profiles documentation.
Troubleshooting steps
Investigation steps
- Open the Extensions app in your Dynatrace environment.
- Locate the affected extension.
- Check for configurations in Pending or Error state.
- Select the error entry to view logs.
- Inspect logs for limit breaches. Look for messages such as:
- soft limit reached
- hard limit reached
- High memory usage detected
- If logs are inconclusive, collect a Support Archive. This bundles logs and configuration details for troubleshooting.
How to collect a Support Archive.
Log locations
The EEC writes limit-related errors on the host running the extension.
ActiveGate
Linux: /var/lib/dynatrace/remotepluginmodule/agent/log/
Windows: C:\ProgramData\dynatrace\remotepluginmodule\agent\log\
OneAgent
Linux: /var/log/dynatrace/remotepluginmodule/agent/log/
Windows: C:\ProgramData\dynatrace\remotepluginmodule\agent\log\
What to look for
- Python-based extensions
- python*.log: CPU/memory messages (soft limit reached, hard limit reached)
- ruxitagent_extensionsmodule_XXX.log: lifecycle events, enforcement
- EEC controller log: enforcement details
- *.out and *.err: standard output and error
- Non-Python datasources (SNMP, WMI, JMX, SQL)
- Datasource-specific logs: runtime activity
- remotepluginmodule.log: failures and enforcement
- EEC controller log: enforcement decisions
Resolution
Dynatrace Managed
- Use a dedicated ActiveGate for extensions (recommended best practice)
A dedicated ActiveGate isolates extension workloads from ingestion, synthetic, and routing modules and improves stability under load.
Dedicated performance profile documentation.
- Switch to the High Limits performance profile (temporary mitigation)
Temporarily increase CPU and memory headroom for extension execution by selecting High Limits under:
Settings → Monitoring → Monitored technologies → [Your extension] → Performance profile
Performance profile documentation.
- Increase memory or CPU assigned to the ActiveGate
If the host regularly approaches resource limits, allocate additional CPU or memory to the ActiveGate.
ActiveGate configuration documentation.
- Add another ActiveGate to the ActiveGate group where the monitoring configuration is assigned
ActiveGate group documentation.
Dynatrace SaaS
Best practice summary
- Use an ActiveGate configured exclusively for extensions and assign it to a specific ActiveGate group
This ensures isolation of extension workloads, reducing resource contention and improving stability in SaaS environments.
ActiveGate group documentation .
- Use High Limits only as a temporary workaround
Increasing limits can prevent short-term disruptions, but it may lead to resource exhaustion if used permanently. Always plan for scaling instead.
Extension limits documentation .
- Monitor logs for early warnings such as “High system resources consumption detected”
Proactive log monitoring helps identify performance issues before they impact extension execution or ActiveGate stability.
Extension troubleshooting and logs .
- Add more ActiveGates to distribute extension workloads as environments grow
Scaling out ActiveGates prevents overload and ensures predictable performance and failover capabilities.
ActiveGate installation and scaling guide .
Configuration paths
ActiveGate
Windows
%PROGRAMDATA%\dynatrace\remotepluginmodule\agent\conf\extensionsuser.conf
%PROGRAMDATA%\dynatrace\remotepluginmodule\agent\conf\launcheruserconfig.conf
%PROGRAMDATA%\dynatrace\remotepluginmodule\agent\conf\custom.properties
Linux
/var/lib/dynatrace/remotepluginmodule/agent/conf/extensionsuser.conf
/var/lib/dynatrace/remotepluginmodule/agent/conf/launcheruserconfig.conf
/var/lib/dynatrace/remotepluginmodule/agent/conf/custom.properties
OneAgent
Windows
%PROGRAMDATA%\dynatrace\oneagent\agent\config\extensionsuser.conf
%PROGRAMDATA%\dynatrace\oneagent\agent\config\launcheruserconfig.conf
%PROGRAMDATA%\dynatrace\oneagent\agent\config\custom.properties
Linux
/var/lib/dynatrace/oneagent/agent/config/extensionsuser.conf
/var/lib/dynatrace/oneagent/agent/config/launcheruserconfig.conf
/var/lib/dynatrace/oneagent/agent/config/custom.properties
For details on overriding limits, read the EEC custom configuration documentation.
What’s next
- Open a support ticket if this article did not resolve your issue. Include:
- Link to the affected extension
- Link to the failing monitoring configuration
- Support Archive
- Screenshots of errors
- Relevant log entries
- Recent configuration changes
- Suggest a product idea: Describe your use case, limitations, expected outcome, and business impact.
Related reading
📖 SNMP-based Extensions Troubleshooting Guide – Covers timeouts, authentication issues, and resource limits.
📖 SQL Extensions Troubleshooting Guide – Explains connectivity diagnostics and missing metrics.
📖 Database extension troubleshooting – Provides steps for driver configuration and unreachable hosts.
📖 How to use a Support Archive to troubleshoot extensions – Shows how to collect and interpret Support Archives.
