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  • labeled opentelemetry Remove labeled opentelemetry filter
128 results
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Why do I get a connection error when exporting OpenTelemetry traces to OneAgent?

by Dynatrace Helper alexander_dt in Troubleshooting
‎28 Nov 2023 09:20 PM
6 Kudos
‎28 Nov 2023 09:20 PM
6 Kudos
The EEC endpoint is only available with Full-Stack and Infrastructure Monitoring, but not in container environments. Use ActiveGate instead. Make sure you've configured the correct  ...
Labels:
  • distributed traces classic
  • opentelemetry

Why are my spans not linked? Why are my spans orphaned?

by Dynatrace Helper alexander_dt in Troubleshooting
‎30 Nov 2023 01:50 PM
3 Kudos
‎30 Nov 2023 01:50 PM
3 Kudos
This is most likely caused by an error in context propagation on the code level. Make sure the network libraries used in your application are covered by applicable instrumentation lib...
Labels:
  • distributed traces classic
  • opentelemetry

Why does ActiveGate return a 401 Unauthorized error?

by Dynatrace Helper alexander_dt in Troubleshooting
‎28 Nov 2023 10:30 PM
2 Kudos
‎28 Nov 2023 10:30 PM
2 Kudos
When you send OTLP requests to ActiveGate and receive a 401 error, this indicates that the request either did not contain an authentication token or contained an invalid token value. Make sure ...
Labels:
  • activegate
  • opentelemetry

Why does my OTLP export not work?

by Dynatrace Helper alexander_dt in Troubleshooting
‎30 Nov 2023 06:00 AM
6 Kudos
‎30 Nov 2023 06:00 AM
6 Kudos
If you can't export OTLP data, make sure your exporter is configured: To use OTLP over HTTP. OTLP over gRPC is currently not supported. To use Protobuf encoding. JSON is currently not ...
Labels:
  • export
  • opentelemetry

Why is my vertical topology missing?

by Dynatrace Helper alexander_dt in Troubleshooting
‎30 Nov 2023 08:00 AM
3 Kudos
‎30 Nov 2023 08:00 AM
3 Kudos
Vertical topology depends on additional information provided by OneAgent. If OneAgent isn't installed, Dynatrace can't report details on the vertical topology. If OTLP requests aren't routed vi...
Labels:
  • oneagent
  • opentelemetry

Why are my OpenTelemetry span attributes missing?

by Dynatrace Helper alexander_dt in Troubleshooting
‎27 Nov 2023 04:00 PM
2 Kudos
‎27 Nov 2023 04:00 PM
2 Kudos
There are at least two potential causes of missing span attributes: If the attribute key is listed but the value is missing, check your privacy settings and make sure that the attribute you...
Labels:
  • distributed traces classic
  • opentelemetry

Why does ActiveGate return a 403 Forbidden error?

by Dynatrace Helper alexander_dt in Troubleshooting
‎29 Nov 2023 01:10 AM
5 Kudos
‎29 Nov 2023 01:10 AM
5 Kudos
When you send OTLP requests to ActiveGate and receive a 403 error, this indicates that the provided token either expired or was not configured with the necessary permission scopes. Verify that ...
Labels:
  • activegate
  • opentelemetry

Why do I get a connection error when exporting with OTLP to ActiveGate?

by Dynatrace Helper alexander_dt in Troubleshooting
‎28 Nov 2023 07:20 PM
3 Kudos
‎28 Nov 2023 07:20 PM
3 Kudos
If you encounter connection issues: Make sure you have configured the correct URL, matching your environment. See if you have a network security layer (for example, a firewall or a...
Labels:
  • activegate
  • opentelemetry

Why are my metric attributes missing?

by Dynatrace Helper alexander_dt in Troubleshooting
‎24 Nov 2023 01:30 AM
3 Kudos
‎24 Nov 2023 01:30 AM
3 Kudos
...he attribute name is on the allowlist and not on the deny list. Attributes also need to be within the limits described at OpenTelemetry Metrics Limitations.
Labels:
  • metrics
  • opentelemetry

Why are my OpenTelemetry metrics not ingested

by Dynatrace Participant joaograssi in Troubleshooting
‎07 Feb 2025 07:08 AM
7 Kudos
‎07 Feb 2025 07:08 AM
7 Kudos
Problem   When sending OpenTelemetry metrics to Dynatrace several validations are performed on the data which may result in it not being ingested. Here are the main causes for metric r...
Labels:
  • metrics
  • opentelemetry
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