16 Nov 2017 01:36 AM - last edited on 19 May 2021 07:18 AM by MaciejNeumann
Is the sender email address still fixed or can it be changed? In the cluster console -> 'Home>Settings>Emails>SMTP server' as well in 'Home>Settings>Emails>Email notifications' the Sender email address is set to 'no-reply-<HOST>@<CUSTOMERDOMAIN>' but we also receive email notifications with sender address 'firstname.lastname@example.org'.
Is the sender address depending on the Alerting Profile? When is 'email@example.com' used as sender email address and when will the manual set email address in de cluster console 'no-reply-<HOST>@<CUSTOMERDOMAIN>' be used as sender?
We'd like to use only the the manual set email address as sender and not 'firstname.lastname@example.org'.
Thanks for the help.
Solved! Go to Solution.
You cannot change the sender email address right now. I will check if we can change it automatically to the custom sender address.
Hi @Wolfgang B.,
We are seeing something similar in a Managed Environment a customer is using. Only when using the Default Alerting Profile -
We have found that when a custom email (not associated with a Dynatrace Cluster User - Group Email Account) is used the alerts always come from a external email, email@example.com. However, when we use an email associated with a cluster user the emails come from our defined outbound/from email address noreply@<clustername>. When both custom email and indivdual users emails are included in the notification settings, the users receive duplicate emails, one from firstname.lastname@example.org and
Thank you Wolfgang.
I'm also interested in when 'email@example.com' is used as we have built alerting based on eMail alerts produced from Dynatrace being sent from 'firstname.lastname@example.org' - ideally we would be able to change it so that all eMails came from the same sender.
Just to inform, this feature is already available in CMC Configurations.