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How to set up the alerts on Priority base (such as Critical, Warning & HIGH) in Dynatrace SaaS?

vn00506309
Participant
 
5 REPLIES 5

wolfgang_beer
Dynatrace Champion
Dynatrace Champion

Right now problem notification filtering is on impact level (Application, Service, Infrastructure). This will be replaced with severity level filtering within the next 4 weeks. The new severity levels will be AVAILABILITY, ERROR, SLOWDOWN, RESSOURCE_CONTENTION and CUSTOM. See a screenshot of the new powerful notification filtering feature that is upcoming:

suresh230591
Advisor

@Wolfgang
How we are going to decide which problem is more severe AVAILABILITY, ERROR, SLOWDOWN, RESOURCE_CONTENTION and CUSTOM.

wolfgang_beer
Dynatrace Champion
Dynatrace Champion

The severity elevation logic is that AVAILABILITY comes first, followed by ERROR, SLOWDOWN and RESOURCE_CONTENTION. So a problem that starts as a SLOWDOWN will immediately raised to highest AVAILABILITY level once the Dynatrace AI detects any hint for an outage or host or process unavailability.

jonathan_lim
Guide

For availability, where can we find where the definition and do we have any control on what to alert on based on availability? (In DC RUM we have TCP Availability, Application availability, etc)

BR,

Jonathan Lim

surender_kallam
Newcomer

Hi,

How we can map the priorities in Dynatrace (AVAILABILITY, ERROR, SLOWDOWN, RESOURCE_CONTENTION and CUSTOM) to the priorities in Jira (Blocker, Critical, Major, Minor and Trivial) ??

Thanks,

Surender