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Is anyone else having logic issues with "Frequent Issue" feature?

ct_27
DynaMight Advisor
DynaMight Advisor

We're having logic issues with the "Frequent Issue" feature in that sometimes it doesn't catch flapping and in other times is over suppresses events and we don't get alerts on critical production issues.

 

If you haven't already, read this https://www.dynatrace.com/support/help/how-to-use-dynatrace/problem-detection-and-analysis/problem-d... to understand Dynatrace's definition of it.  I don't feel as though the logic entirely handles the clients needs.

 

We also notice that this feature is an all-or-nothing feature.  It's only configurable at the global level and it has no sub-customizations other than on/off.  Considering it's sort of an AI feature, I figured there would be some way to also teach the AI, such as if it applies in areas it should not we could check a box that tells the AI that it behaved incorrectly, and thus the AI could learn.

 

Has anyone else had issues with "Frequent Issues" feature?

3 REPLIES 3

AntonioSousa
DynaMight Guru
DynaMight Guru

Yes, I've had problems in the past, and I investigated it deeply at the time. I even did the formula in the "Example" drop-down of the link above. It was working as announced. I can say though that it is particularly difficult to understand, mainly in edge cases, as was my case at the time.

I also second that some configurability should be available, because the only thing that can be done at the moment is disabling it altogether:

AntonioSousa_0-1643708292392.png

 

In the meantime, I joined several related Product Ideas referencing this in:
https://community.dynatrace.com/t5/Dynatrace-product-ideas/RFE-Ability-to-view-all-frequent-issues/i...

Antonio Sousa

dannemca
DynaMight Mentor
DynaMight Mentor

Sadly, the ability to have a granular option for frequent issues is not planned 😞 

https://community.dynatrace.com/t5/Dynatrace-product-ideas/Ability-to-enable-and-disable-Frequent-Is...

Site Reliability Engineer @ Kyndryl

ct_27
DynaMight Advisor
DynaMight Advisor

thank you for connecting the dots. I posted additional comments in the linked post.