I don't mind the chat being open to all user and in fact I encourage our multiple Dyantrace end users to use it. Honestly I think that is a big plus that Dynatrace provides to the users unlike many other vendors.
That being said, I do agree that both managed and SaaS should provide the ability for Dynatrace administrators to select who does and does not have access to this.
I have not seen the popup windows recently, but I do agree those too should have the option for a Dynatrace administrator to control. Both managed and SaaS are paid for services and both should come with the same options around administrator controls on this such as this.
Just my 2 cents 😉
I agree there should be some sort of control over who has access to the chat functionality. I have been using it for several months, and while I can guarantee that they are very good, it also seems it might become clogged if most people start using it, instead of getting adequate training...