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Set alerts if duration of SLA level is breached

anoopgn88
Visitor

Hello—Our CPQ SaaS application is integrated with Dynatrace via agentless RUM with a JS tag injection. I am able to fetch user details like action performed and duration for each event taken. 

I would like set an alert if incase and event breaches the defined SLA for example, below is an event log performed for "Save" action and its shows the duration as "3.1 s", if its crossed the limit of "5.0" an alert send to users. Please let me know how this can be achieved. 

anoopgn88_0-1719913077787.png

 

 

3 REPLIES 3

Esam_Eid
Advisor

Hi

mark the user action as “key user action” and set thresholds for it

Regards

@Esam_Eid @PacoPorro 

Thank you for the guidance. I am able to see how to make an action a key user action through the provided link. What should I do next to trigger an email alert if this particular key action exceeds the SLA? I am not seeing an option set those alerts and option to mention email?

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