The start time of the problem

[owen_chen]

Hi all,

I recently encountered a strange phenomenon when viewing a Problem. From the figure below, we can see that there was no "error request" in the area where the problem was reported. Instead, there was an abnormal error rate before that.

I don't know why the time of this problem starts at 11:59 instead of 11:56. Just imagine, if this is a series of errors, I might come to different conclusions because of the problem time error.

On this point, I don’t know what you think? Is there room for improvement?

[matthias_dillie]

Hi Owen
Did you check the value of 'Alert if the service stays in abnormal state for at least ... minutes.' in 'Settings->Anomaly detection->Services'? Maybe this can explain the behaviour.

[gilgi]

Hi Owen, 

Are you running on SaaS or managed? if Managed there was a bug that was referred to a lot in these forums. Should have been fixed in 226 to my understanding (at least based on what I saw with my customers).

[owen_chen]

Hi gigi,

The dynatrace is running on managed.

Can you provide me with links or "keywords" about the bug you mentioned?

Thank you,

Owen

[gilgi · Accepted solution]

Hi Owen, 

I can only tell this from correspondance with Support. You may have seen in the forums several posts saying that the time displayed is marked later than the beginning of the problem. To me it seems (looking at 226) that it has indeed been fixed.

If not, I suggest you'll open a support ticket for that.

Gil.