Thanks for writing this up. I was coming to the Community to write up more-or-less the same. As we think about moving from Alerting Profiles/Management Zones/Integrations for alerting two things jumped out to us based on how the platform is currently implemented:
- There is no way to invoke a Segment in a Workflow. While we understand the technical details behind why this is the case, it is a drastic change from the ease of Management Zones and also feels lacking with regards to Workflows that do not serve alerting purposes. We are still hopeful for work from the Workflow product team on bringing in Segments.
- Alerting Profiles/Integrations allow us to alert on conditions and aside from any configured limits on the quantity, do not cost us anything extra. We understand that simple Workflows are no-cost but a simple Workflow consists of two actions - a trigger and something else like a Slack message - but some alerting flows would need at least three if not more actions, especially considering the lack of Segments to effectively isolate the correct Problem events. Workflows that have three or more actions are not considered simple and are charged. We are concerned this essentially changes alerting for no-cost to alerting for cost.
I am adding my comments here ahead of routing this RFE to our CSM.
