16 Sep 2025
08:59 AM
- last edited on
17 Sep 2025
06:42 AM
by
MaciejNeumann
Hello @ChadTurner ,
We are using Dynatrace Incident integration App to create incident on Servicenow. BUT we want control the payload sending to Servicenow like custom payload for example:
{
"ImpactedEntities":{ImpactedEntities},
"ImpactedEntity":"{ImpactedEntity}",
"PID":"{PID}",
"ProblemDetailsHTML":"{ProblemDetailsHTML}",
"ProblemDetailsJSON":{ProblemDetailsJSON},
"ProblemDetailsMarkdown":"{ProblemDetailsMarkdown}",
"ProblemDetailsText":"{ProblemDetailsText}",
"ProblemID":"{ProblemID}",
"ProblemImpact":"{ProblemImpact}",
"ProblemSeverity":"{ProblemSeverity}",
"ProblemTitle":"{ProblemTitle}",
"ProblemURL":"{ProblemURL}",
"State":"{State}",
"Tags":"{Tags}"
}
How can we achieve this ?
Regards,
Alfaarooq