Execute Davis problem trigger workflow in trial mode

[room335]

Hello everyone,
I'm very new to Dynatrace and I apologize asking a basic question.
I'm using a free trial instance and trying to set up a workflow triggered by a Davis Problem trigger. The workflow is extremely simple:

Trigger: Davis Problem trigger

Event state: active or closed
Event category: all selected
Affected entities: include all entities

Action: Create an incident ticket in ServiceNow

I’ve published the workflow and confirmed it’s live. When I run it manually, it works perfectly — an incident is successfully created in ServiceNow.
However, when actual problems are raised (even matching the trigger conditions), the workflow never executes. There are no errors, no logs, and no incident creation. It’s as if the trigger is never activated.
I’m wondering if this could be due to a restriction in the trial environment — something fundamental that’s not clearly documented?
Has anyone else experienced this? Is there a known limitation that prevents Davis-triggered workflows from running in trial tenants?

Any guidance would be greatly appreciated!

[IzabelaRokita]

Hi @room335 ,
I just wanted to check in and see if you still need help with this. If so, I’d be happy to look into it for you! 😊
Please let me know what works best for you.

[t_pawlak]

Yes — this is a known limitation of Dynatrace trial tenants.
In trial environments, workflows can be published and run manually, but Davis Problem triggers do not fire automatically, even when real problems match the trigger conditions.
This is not a misconfiguration — full Davis → Workflow execution is available only on paid SaaS tenants.

[sonja · Accepted solution]

Hi @room335,

late reply - just wanted to correct the information above in case others land here via search.
Problem triggers do work in trial tenants. This is not a platform limitation.

For anyone hitting the same issue: the most common reason the trigger never fires is that no problem actually appeared in the Problems app. The workflow only activates when Dynatrace opens a problem; if nothing shows up in the Problems app, there's nothing to trigger on.

A few other things worth checking:

• Executions tab: open the workflow and check if there are any execution attempts with errors.
• Workflow published as live? Draft workflows don't trigger automatically.
• Trigger disabled? Verify that the trigger is enabled.

Hope it helps someone!
Sonja