Hello everyone,
I'm very new to Dynatrace and I apologize asking a basic question.
I'm using a free trial instance and trying to set up a workflow triggered by a Davis Problem trigger. The workflow is extremely simple:
Trigger: Davis Problem trigger
Event state: active or closed
Event category: all selected
Affected entities: include all entities
Action: Create an incident ticket in ServiceNow
I’ve published the workflow and confirmed it’s live. When I run it manually, it works perfectly — an incident is successfully created in ServiceNow.
However, when actual problems are raised (even matching the trigger conditions), the workflow never executes. There are no errors, no logs, and no incident creation. It’s as if the trigger is never activated.
I’m wondering if this could be due to a restriction in the trial environment — something fundamental that’s not clearly documented?
Has anyone else experienced this? Is there a known limitation that prevents Davis-triggered workflows from running in trial tenants?
Any guidance would be greatly appreciated!
