Hi,
We've created a workflow to create incidents in Service Now. It's working fine. But we aren´t able to get the categories and subcategories.
According to the documentation, in the fields category and subcategory
we are putting these sysparm queries:
Category:
'name=incident^element=category^inactive=false'.
Subcategory:
'name=incident^element=subcategory^inactive=false^dependent_value=${category}'
But there aren´t recovering the values.
Does anyone know which is the correct sintaxis to get the values for category and subcategory?
Thanks in advance.
Regards,
Elena.
