Automations
All questions related to Workflow Automation, AutomationEngine, and EdgeConnect, as well as integrations with various tools.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Integrate Dynatrace incidents with ServiceNow

Alfaarooq
Newcomer_

Hello @ChadTurner ,

We are using Dynatrace Incident integration App to create incident on Servicenow. BUT we want control the payload sending to Servicenow like custom payload for example: 

{

   "ImpactedEntities":{ImpactedEntities},

   "ImpactedEntity":"{ImpactedEntity}",

   "PID":"{PID}",

   "ProblemDetailsHTML":"{ProblemDetailsHTML}",

   "ProblemDetailsJSON":{ProblemDetailsJSON},

   "ProblemDetailsMarkdown":"{ProblemDetailsMarkdown}",

   "ProblemDetailsText":"{ProblemDetailsText}",

   "ProblemID":"{ProblemID}",

   "ProblemImpact":"{ProblemImpact}",

   "ProblemSeverity":"{ProblemSeverity}",

   "ProblemTitle":"{ProblemTitle}",

   "ProblemURL":"{ProblemURL}",

   "State":"{State}",

   "Tags":"{Tags}"

}

 

How can we achieve this ?

 

Regards,

Alfaarooq

1 REPLY 1

IzabelaRokita
Community Team
Community Team

Hi @Alfaarooq ,

I just wanted to check in and see if you still need help with this. If so, I’d be happy to look into it for you! 😊
Please let me know what works best for you.

Featured Posts