Is backtracing possible from ServiceNow to Dynatrace?

[rohit_sharma]

Once the integration between Dynatrace and ServiceNow is done, is it possible to backtrace and sync changes done in service now incident side with Dynatrace problems?

[skrystosik · Accepted solution]

No, webhook integration is one way. But there is an API for posting comments to problems:

https://www.dynatrace.com/support/help/dynatrace-a...

I don't know if service now is able to send payload to dynatrace API while you doing something with problem but maybe this is an idea.

Sebastian

[rohit_sharma]

Thanks Sebastian, yep I also have info only of API being used for updating back the problems with comments