SLO - Best Practise

[radek_jasinski]

Hi Team,

I have a question for you guys if you could share your experience in using SLO for environmental reporting for your clients? I have an issue right now to best measure the entire very large environment and I would like to do it as well as possible.

I would appreciate your valuable comments:)

Regards,

Radek

[MichalOlszewski]

Hi @radek_jasinski,

as SLO comes along with SRE, the best is using "Four Golden Signals" as a base.
https://sre.google/sre-book/monitoring-distributed-systems/ shows full explanation with examples.

Then You can obviously go with additional business specific ones as You gather them.

Bests

Michal

[radek_jasinski]

Hey @MichalOlszewski,

Long time no see 😉

Thank you for the materials you shared, they will certainly be valuable to me. Have you come across the option that you can set working hours in our SLO? I haven't found a clear answer. (I assume I can handle this with Maintenance Window, but there is no such option in the direct SLO configuration).

Radek

[Tom_Eaton]

Maintenance Windows only work for an SLO, where the metric uses them I.E: builtin:synthetic.browser.availability.location.totalWoMaintenanceWindow

https://community.dynatrace.com/t5/Dynatrace-product-ideas/Calculate-SLOs-in-working-period/idi-p/20...

Also Dynatrace will be fixing this, see here: https://community.dynatrace.com/t5/Dynatrace-product-ideas/RFE-Support-for-Business-Hours-in-timefra...

[Gerhard-K]

Hi @radek_jasinski,

Michael Cabrera from Vivint and Andreas Grabner conducted a great break-out session and practitioners guide about "SLOs done right" at PERFORM 2023 (https://www.dynatrace.com/perform/on-demand/perform-2023/?session=slos-done-right-a-practitioners-gu...) and as blog https://www.dynatrace.com/news/blog/slos-done-right/. Might also be of interest.

Best,

Gerhard

[radek_jasinski]

Thank you:)

[Tom_Eaton · Accepted solution]

You should take a look at - https://github.com/dynatrace-ace-services/slo-simply-smarter
Get that setup on your environment and see how you feel and think about what JLL has done here. - I use this at my client as a starting point and it's really nice to show people the 'Art of the Possible' 

This SLO Simply Smarter also uses best practice's from Google - is has some links. 

[radek_jasinski]

@Tom_Eaton Super! I managed to get the desired effect thanks to your advice:)

[Tom_Eaton]

Awesome 🙂 - Glad it was useful.