ServiceNow Incident Integration without CMDB

[Theodore_x86]

Hello.

We are about to configure Incident Integration with SNOW. Is it mandatory to configure CMDB Integration as well?

Thanks!

[michiel_otten]

Hi there,

I believe it's not mandatory to have an integration with cmdb. Keep in mind that you then need do really think about tocket routing etc.

KR.

Michiel

[AntonioSousa · Accepted solution]

@Theodore_x86,

Yes, you can integrate with Service Now, without CMDB integration.