[ServiceNow] Is a host discovered by Dynatrace mapped to an already discovered host in ServiceNow?

[stanislav_porod]

Hi,

Could someone tell me if a host discovered by Dynatrace is automatically mapped to an already discovered host in ServiceNow or it appears under a new name?

For example, let's say we have a server called "dev09" which appears in the "Servers" list in ServiceNow under Configuration -> Servers -> All. Dynatrace discovers the same server but gives it the following name "dev09.example.lab" under the "Hosts" table in the Dynatrace application in ServiceNow.

Will "dev09.example.lab" be merged with "dev09" and I will only see "dev09" in the "Servers" table in ServiceNow or I will see two different table records?

Thanks,

Stan

[wolfgang_beer · Accepted solution]

In that case you will get two different hosts. If you change the name of the Dynatrace host to 'dev09' AND you define a 'CI identity rule' on the ServiceNow side those two hosts will be merged into one. This mainly depends on the ServiceNow 'Identification and reconciliation framework'.

[stanislav_porod]

Hi Wolfgang,

Thanks for the answer. Could I also do what you explained in the "CI Mapping" tab in the Dynatrace application in ServiceNow. Could I use this "CI Mapping" to tell Dynatrace to map the already discovered server "dev09" to the Dynatrace discovered server "dev09.example.lab"?

If this is possible where can I see the Dynatrace ID of the discovered server "dev09.example.lab"?

[wolfgang_beer]

Yes thats also possible. Just disable the CMDB sync and manually map your already discovered host with the dedicated Dynatrace host id (e.g.: HOST-123213213).

[stanislav_porod]

Would that also work if I keep CMDB sync enabled? If I disable the CMDB sync that would affect the applications and processes.

[bill_scheuernst]

How do you manually change the name of the Dynatrace host? Isn’t the host name defined when OneAgent is installed?

[wolfgang_beer]

Go to the host settings and override the auto-detected host name.