ServiceNow incident integration Authentication failed

[Kiyoshi_Egawa]

Hi

I have valid roles on ServiceNow account but I get error message on test incident as follows:

How can I resolve it ?

Kiyoshi

ServiceNow test failed

Reason: Invalid HTTP status code
HTTP Response Code: 401 - Unauthorized
HTTP Response Body:
{"error":{"message":"User Not Authenticated","detail":"Required to provide Auth information"},"status":"failure"}

[ChadTurner · Accepted solution]

it sounds like you might need to enable the connection on the Service Now side: https://www.dynatrace.com/support/help/shortlink/servicenow#configuration-in-servicenow then you can use the Dynatrace UI for the integration. I hope this helps