Send JSON payload with web browser synthetic monitoring in ServiceNow

[Baasandorj]

We have integration with ServiceNOW ITSM/ITOM for event management.
We found the Dynatrace web browser synthetic monitoring is sending JSON payload with wrong way escaping double quoted string value

Here is partial section one of the payload that having backslash and double quote string value
{
...
"affectedSyntheticActions": [

"Loading of \"https://somewebsite.com/login.do\""

]
...
}

Better to escape is \\" - escpe backslash 1st then escape double quote, so is there a way to implement this with ITOM?
{

"affectedSyntheticActions": [

"Loading of \\"https://somewebsite.com/login.do\\""

]
}

[zaid-bashir · Accepted solution]

Hi @Baasandorj 
I think the Service Now Consultant can format it by writing the script before transform the incoming Dynatrace data in the events table.