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AWS Error: Not connected to AWS

soportetr
Guide

Hi Everyone, 

When i'm trying to Add a AWS Service, I'm getting the following error message:

soportetr_0-1686605042306.png

I have already checked the credentials, and everything is correct.

Has this happened to anyone else? I hope you can help me

thanks in advanceinte

 

 

6 REPLIES 6

danielD
Dynatrace Helper
Dynatrace Helper

Hello,

Would you be able to specify a bit more which service specifically? Are you trying to do the following step of creating an aws policy for dynatrace to be able to ingest cloudwatch metrics directly from aws?

https://www.dynatrace.com/support/help/shortlink/aws-monitoring-guide#aws-policy-and-authentication

Thank you

Hi, 

I have followed all the steps for the integration of AWS services to Dynatrace. I also already ingested the cloudwatch metrics. However when I want to add another service (e.g. sqs, s3 bucket, etc.) I get error but checking the credentials, policies and yaml file, those services are enabled in the policy.

Thank you

GeoffT
Visitor

I'm having the same issue trying to add additional AWS services. If I don't add any services, AWS saves fine, but when I try to add anything additional, I get that error.
We just turned on Grail, I wonder if this has something to do with it.

cerculeon
Newcomer

Having the same issue when I try and update default services by adding s3

jiratchaya_dpm
Observer

I'm having the same issue when trying to connect other AWS services.

Is there any solution for this?

Hi All,

I used 'Management Account ID' in AWS organization menu as ActiveGate account ID and it works now

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