Hello, Community!
We're truly grateful for your valuable feedback in the 2022 survey! And for really creative ideas for further Community development 😃
We summed up the survey results in a table that hopefully can easily show you where we are with particular improvements 📈
We'll keep you updated about the progress here, as well as in the upcoming Community newsletters 📰
Stay tuned!
| # | Area | Issue/idea | Status | Comment from the Community team |
|---|---|---|---|---|
| 1 |
Product ideas |
Add a tag indicating the version when the feature will be implemented |
UNDER REVIEW |
Jira story created: Add a field with release number to product ideas |
| 2 | More involvement from PMs / regular status updates |
IN PROGRESS |
We've doubled the forced responsible for product idea reviews that happen continuously.
|
|
| 3 | Get back to ideas that are not completed |
IN PROGRESS |
||
| 4 | More insights into planned features |
IN PROGRESS |
https://community.dynatrace.com/t5/Feedback-channel/bd-p/Feedback_channel | |
| 5 | Aggregate duplicate ideas |
PLANNED |
||
| 6 | Graphical representation of product ideas based on labels, statuses - maybe like Smartscape |
UNDER REVIEW |
Jira story created: Brainstorm the graphical way of representing product ideas |
|
| 7 |
Forum features |
Easy filter for unanswered questions |
DONE |
Such a filter is available in all subforums: |
| 8 | Events in the forums |
IN PROGRESS |
The Events and webinars section already exists: https://community.dynatrace.com/t5/Events-and-webinars/eb-p/events We'll be working on the events strategy early autumn 2022. |
|
| 9 | "Answer a question" button next to "Ask a question" |
UNDER REVIEW |
Jira story created: Check the possibility of implementing the "Answer a question" button |
|
| 10 | A "random post" button taking the user to a random, unread post to learn something new
|
UNDER REVIEW |
Jira story created: Check the possibility of implementing the "Random post" button |
|
| 11 | Searching exact phrases |
DONE |
Community search options are described here: https://community.dynatrace.com/t5/Community-user-guide/Search-and-Navigation/ba-p/159827 We're not responsible for the global Dynatrace search here: https://search.dynatrace.com/ |
|
| 12 | Chat messenger |
NOT PLANNED |
Our forum platform has a private messaging feature, but the votes were distributed 50/50 for and against having it turned on. The biggest fear is that a lot of information will stay hidden in the messages. Currently, it's turned on only for DynaMights. |
|
| 13 |
Engagement |
More goodies to be circulated / giveaways |
UNDER REVIEW |
One thing we know for sure is that we'll have a dedicated swag for our DynaMights
😉 The rest giveaways to be reviewed. |
| 14 | More diversified challenges |
PLANNED |
We review the challenge strategy every 6 months. Next review in autumn 2022. | |
| 15 | More recognition for Community champions |
IN PROGRESS |
We already highlight Community heroes in our Community newsletter, but more activities to be planned. | |
| 16 |
User experience |
Better classification and categorization |
IN PROGRESS |
Already being implemented on the staging site: Update Community structure |
| 17 | Dark mode |
PLANNED |
We're waiting for a new tech stack in Khoros, but in the meantime, we'll probably use a workaround |
|
| 18 | Multi-language support |
IN PROGRESS |
We're launching user groups, starting with the German one soon. |
|
| 19 | Clearer workflows to follow for specific use-cases, for example suggesting a new feature, bug reporting, etc. |
UNDER REVIEW |
||
| 20 | Limit the white space, make information more dense |
PLANNED |
||
| 21 | Add search options to filter by category, ideas, my posts, etc. |
DONE |
The filters are available on the search results page: |
|
| 22 |
Content |
More feature guides on the forums - reduce questions coming |
PLANNED |
Planned together with Support on troubleshooting, but also with Developers if it comes to the Dynatrace tips. |
| 23 | Better documentation about extensions |
EXTERNAL WORK |
This is a feedback for the Documentation team. | |
| 24 | Stale content / unanswered questions |
IN PROGRESS |
We hired a new team member with a special focus on moderation. Also, we doubled moderation forces among existing team members and are enabling more and more employees as Moderators. | |
| 25 |
SSO |
No need to log in if you're logged in to SSO |
PLANNED |
We created a Jira story for the SSO team |
| 26 | Fix the constant SSO login |
UNDER REVIEW |
||
| 27 | Performance | Improve performance of the site |
IN PROGRESS |
Continuous monitoring of the site performance; improvements along the way, such as:
|
| 28 | Promotion | Represent Community out front on Dynatrace various sites and pages |
IN PROGRESS |
Slowly, step-by-step, this is being addressed. Currently, there's always a link to the forums in the blog posts, as well as there are links directly in the product. |
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