Hello Hannah! Shed some light on your life’s journey.
I've always been curious about how things work and loved tinkering from a young age. A careers talk at school introduced me to engineering, and I knew straight away that it was the path for me. After finishing school, I took a gap year and worked at a chemicals company, rotating through various engineering roles. That hands-on experience confirmed my choices, and I went on to study Electronic Engineering at university, where I got my first real taste of IT.
I started my career at Compuware (which later became Dynatrace) in the Services team. It was the perfect starting point as I got to be involved in every stage of the software lifecycle: gathering requirements, designing and developing features, testing, deployment, and even a stint as a DBA. It gave me a solid foundation in IT.
After having children, I wanted a role with less travel and transitioned into the Support team. That move turned out to be one of the best decisions I’ve made. Over the years, I’ve supported nearly every product we offer and have now found my niche in Synthetic monitoring.
Tell us about your work and what interesting things you’re working on.
At Dynatrace, I work as a Principal Technical Support Engineer in the EMEA region. In addition to working with customers and keeping up to date on everything Synthetic, a large part of my role revolves around communication and collaboration, both internally and with our users.
In the Dynatrace Community, I help lead initiatives like the Heads-up forum, where we proactively share known issues, and the Troubleshooting forum, which empowers users to resolve problems independently. It’s really rewarding to help bridge the gap between product teams and users.
What makes you excited about being a part of the Dynatrace?
I honestly look forward to logging in each morning; there’s always something new to learn or a fresh challenge to tackle. I feel empowered and have the freedom to drive change. Helping customers and colleagues find solutions keeps me motivated every day.
What makes Dynatrace Community important to you?
"For anyone new, my advice is simple: dive in! Start by searching for your question, and don’t be afraid to post. I was nervous at first, too, but the Community is really welcoming and supportive."
The community is a great resource, and as well as being a great platform for me to provide information to users, I regularly check things there and find helpful tips.
What is your biggest joy or passion in life?
Outside of work, much of my life revolves around my husband and two children. I also volunteer with Girlguiding UK and currently run two Guide units, providing weekly activities for around 50 girls. At the moment, I’m planning a photography-themed camp where we’ll explore both modern techniques and traditional ones like cyanotype printing. Working with young people is a great honor, and I love being able to inspire and support them.
Here are a few fun facts: I’m British-American—my dad is American, and my mum is English. My middle name is Savitri, which is what my mum was called when she lived in India. I wear Bengali wedding bangles and a wedding ring, a tradition I share with my mum, who got married while in Kolkata.
I don’t really have a bucket list, but I love small projects. One I’m currently working on is reviving our 70-year-old monkey puzzle tree, which has struggled with climate change and the recent droughts.
What achievement are you most proud of?
I’m proud of so many things, I couldn’t list just one. I’m proud to make a difference to people’s lives, whether it’s helping a colleague or customer solve a tricky issue, supporting my family, or making a difference through Girlguiding. I take pride in knowing I’ve had a positive impact.
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