Hello Sujit! Shed some light on your life’s journey.
My fascination with technology began long before I entered the professional world. I was always the one curious about how complex systems functioned behind the scenes. This curiosity led me to pursue a path as a JAVA Developer, starting my career in 2005 with Verizon Data Services. However, the true turning point came in 2010, when I was first introduced to Dynatrace. I realized that while writing code was rewarding, being able to see exactly how that code performed in real-time was a game-changer. I transitioned into the APM area because I was enamored by the ability to map intricate human-to-machine interactions into visually stimulating graphs. This journey from a developer to a Dynatrace Expert has been incredibly gratifying, filled with constant lessons from domain experts that keep my passion for observability alive every single day.
What is your professional background?
I am currently a Manager at Capgemini, where I lead strategic initiatives centered around client engagement, issue redressal, and full-stack product optimization. My professional history is built on high-impact roles at organizations like CGI and DXC Technology, where I evolved from managing 'Dynatrace AppMon' to leading complex application performance strategies.
In my current capacity, I don't just oversee tools; I manage the intersection of business value and technical health. A significant part of my current work involves architectural oversight for clients moving toward cloud-native ecosystems. I spend my days ensuring that as our clients grow, their observability platform grows with them—providing clarity in environments that would otherwise be too complex to manage manually.
How does Dynatrace fit into the picture, and what was the biggest challenge Dynatrace helped you overcome?
Dynatrace is the 'single source of truth' in my professional toolkit. I have worked with the platform since version 1.159, witnessing its incredible evolution into the AI-powered powerhouse it is today. My deepest technical pride lies in my expertise with Kubernetes and Red Hat OpenShift (OCP); I’ve spent years mastering how to monitor these containerized platforms using Dynatrace’s OneAgent and Davis AI
A standout challenge occurred when a client’s Web Service-based application suffered from recurring, 'ghost' outages. Because multiple operations ran in parallel, the client was blind to the root cause. By utilizing Dynatrace to segregate each operation by name, I was able to identify the specific trigger in just minutes. This resolved an issue that had plagued them for ages and permanently convinced them of Dynatrace's superior efficacy. Today, I continue to use 3rd Gen capabilities and SaaS-based monitoring to ensure these types of 'unsolvable' problems never disrupt our clients' businesses again.
What makes Dynatrace Community important to you?
For those of us who 'eat and breathe' in the Dynatrace micro-climate, this community is our most vital resource. I initially joined to find solutions for work challenges, but I stayed because of the collaborative spirit of the peers and engineers here. The Community helps me excel at my job by providing a forum where I can research recurring issues and share my own findings—like a particularly memorable article I found on Kubernetes cluster (or OCP) count rationale that cleared up a long-standing technical mystery for me.
My best advice for newcomers is to not just be a consumer of information, but a contributor. Use the Product Ideas forum to propose the features you need. By engaging here, you transition from being a 'user' to a 'potential creator' of the futuristic ideas that will shape the next version of the platform.
"Being a member has accelerated my career by keeping me at the absolute cutting edge of observability standards and ethical guidelines."
Tell us something about you that most people don’t know. What is your biggest joy or passion in life?
My greatest passion outside of the digital world is long-distance running. While many in the high-pressure IT industry feel they lack the time for fitness, I have made it a point to be an 'epitome of discipline' for my family and peers.
I have been a consistent runner for 15 years. Running every day isn't easy; it requires you to maneuver through the mental barriers and continue pushing even when you don't see immediate results. This dedication and mental toughness flow directly back into my professional life—it gives me the endurance to stay focused on a client's problem until it is fully resolved, much like reaching the finish line of a marathon.
What achievement are you most proud of?
I am most proud of my professional evolution: transitioning from a JAVA Developer to a Certified Dynatrace Professional, and now serving as a Manager at Capgemini. Earning that certification in 2020 was a major milestone because it allowed me to pivot my experiential learning toward the future of the industry—Cloud Platforms, Kubernetes, and OpenShift.
Beyond the titles, however, I am proudest of the tangible impact I've had on my clients. Taking a system that was once plagued by constant outages and transforming it into a stable, optimized environment using the power of observability is my greatest professional reward. Being recognized as Member of the Month is the perfect culmination of this journey from an AppMon beginner to a community leader.
Could you share a favorite movie, song, or book that other Community members might enjoy?
My all-time favorite movie has been ‘Captain Phillips’ - we all have a deep interest in anything that's surreal. While most of us imagine pirates to be an agency of the past, the movie brings about a true story of leadership with its protagonists fighting their way out to serve their purpose. What makes it interesting for me is how in life we continue to strive for what we believe to be true even if that becomes the reason for our turbulent realities we consistently plan and fight for it.
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