Unable to query Outgoing Business Event

[TT]

I have defined an Outgoing Business event that sending SOAP/XML requests to external service

• Event Trigger
  • Request - Path contains "MyExternalService"
• Event meta data
  • Event Provider
    • Data Source - Request Path
  • Event type
    • Fixed value - MyExternalService
  • Event category
    • Data Source - Request - Body
    • Path - x.y.z.myField

However, I am unable to see any metrics from Notebook query for example
fetch bizevents
| summarize Count=count(), by:{event.provider, event.type}
| sort Count, direction:"descending"

[t_pawlak]

Hi,
Your DQL is corect.

but the fact that no Business Events are actually being ingested, so fetch bizevents has nothing to return.

[TT]

Hi @t_pawlak 

I am sure there were requests for the business event as I could see the log entries for the call

[TT]

Just to be clear, the metrics from DQL did not contain the Business Event that I have created

[t_pawlak]

Thanks for the clarification!

Two important distinctions here:

Seeing log entries ≠ having Business Events in Grail.
The fact that you see log lines for the SOAP call only proves that the request happened, but it doesn’t necessarily mean that a OneAgent Business Event was generated and stored in bizevents.

To narrow this down, could you please share how exactly you configured your Business Event rule?
For example:

• is it an Outgoing or Incoming Business Event?
• what is the trigger condition (request path, service, etc.)?
• how did you set event.provider / event.type and other fields?

A screenshot of the Business Event configuration (with sensitive data blurred) would also be very helpful.

[TT]

Please see the screenshot below

[AntonPineiro]

Hi,

Are you talking about Managed?

Best regards

[Julius_Loman]

@TT  support of outgoing business events captured by OneAgent is pretty limited to a few frameworks at this time. I think it's this issue. 

Currently, the support is only in Java and only for:

• Apache HTTP Client 4.x
• OK HTTP Client 3.4+
  
  

Capturing bizevents from HTTP requests sent by any other framework or technology is not possible (yet).

[TT]

Hi @AntonPineiro 

What do you mean by that?

[t_pawlak]

Dynatrace SaaS = Dynatrace runs and hosts the cluster for you (typical URL like ...live.dynatrace.com, features like Notebooks/Map/Reference data available).

Dynatrace Managed = You host the Dynatrace cluster on-prem or in your cloud. There’s a Cluster Management Console (CMC) and a custom domain.
Look at the URL and the account “About” page:

If you see “Dynatrace Managed” or have access to CMC, you’re Managed.

If your environment lives under *.dynatrace.com (e.g., ...live.dynatrace.com) and there’s no CMC, you’re SaaS.

[TT]

It's SaaS

[AntonPineiro]

Hi,

Let me move this thread to QA because it is in Managed section.

Best regards

[PierreGutierrez]

Hi @TT 
Review the information of @Julius_Loman .

• Can you tell us, what is the technology of your services?
• Could you share us an image of the services/endpoint where you want implement the Business Event?