problem charting/reporting

[sorin_zaharov]

Hi,

Our customer would like
to receive from Dynatrace a Availability Report per application. After some
discussions we came to a conclusion that because availability is only at
process and host level we need a new approach and thought of showing, per
application, if any availability problems occured during a time period.

Unfortunately,
Dynatrace does not allow you to chart number of problems (yet?).

Do you have any
ideeas? I was thinking they can extract via API the availability problems put
them in another db and chart from there, but i don’t think this is feasable
here.

Any thoughts?

Thanks,

Sorin

[sia_h · Accepted solution]

Hi Sorin,

Have you considered a different metric to express the availability of an application? You can use metrics such as Active Sessions or User Action Count and chart them over time on your dashboard. For each application you can have a dashboard and provide a screenshot (use an browser extension such as Awesome Screenshot) as a report.

Other options would be to use Web Synthetic or HTTP monitoring as a metric. They can both provide an availability graph for your dashboard.

Regarding the API you could convert the output to an Excel file - but that would require some scripting.

Sia

[sorin_zaharov]

Hi Siavash,

You've got a good ideea but that would only get them a visual if the application was up or not. They would like to have a report weekly/monthly that will say x%of time the application was down or something like that.

HTTP synthetic monitoring could be a way, but if they have the apps monitored from within, why use outside probing?

Anyway, I'll take your suggestions into consiceration and discuss with them,

Thanks a lot,

Sorin

[sia_h]

Hi Sorin,

HTTP monitoring also includes internal applications now. Using an Environment ActiveGate you can monitor the HTTP status of your applications from a private location.

https://www.dynatrace.com/news/blog/http-monitors-for-private-locations-public-beta/

Sia

[sorin_zaharov]

Hi,

Yes, I know, but HTTP monitoring only links to the application and can be done every 5 minutes at most.

Br,

Sorin