Setup of new app failing with Installing the dependencies failed.

[brett_schubach1]

Hi All, 

I have a new laptop and when I try to create a new app it fails with below. Is there something I am missing in the installation of Nodejs or a step I need to run to get it to work?

[SarahFaustmann]

Hi @brett_schubach1,

I was able to create a new app using the same node and dt-app versions as you. Have you checked for connectivity issues?

Kind regards,
Sarah

[brett_schubach1]

@SarahFaustmann I don't believe it is an issue with connectivity I have ActiveGate and OneAGent running and they are running fine. Also if I copy an old application to my new laptop and run it it connects fine.  On my old laptop, I get the same error when trying to create a new application but the old ones to the same tenant run 100% on that laptop I uninstalled the previous version 18 and after that no matter what I do it fails. I also tried with the trailing / in case that was the issue. I believe something is not right with the Nodejs as no matter which version I use it fails. But I am not sure why and I am not a Nodejs  guru. 🙂

[SarahFaustmann]

Hi @brett_schubach1,

One of the first steps in the connectivity troubleshooting guide I linked above is to check if you can access the npm registry. Since the step that failed was installing dependencies, this may be your issue.

Kind regards,
Sarah

[brett_schubach1]

@SarahFaustmann Thank you for the troubleshooting steps but seems it is still not working. All the output I get is exactly like in the troubleshooting guide. Still failing with the same issue.

[brett_schubach1]

My install I chose

I didn't install this part 

[brett_schubach1]

Here is an example of the logfile 

2024-04-29T22:23:10.699Z DEBUG [TELEMETRY] Reporting event
2024-04-29T22:23:11.554Z DEBUG [FILES] CREATED: C:\mediro\test\.vscode\launch.json (1.16 KB)
2024-04-29T22:23:11.555Z DEBUG [FILES] CREATED: C:\mediro\test\.vscode\tasks.json (0.67 KB)
2024-04-29T22:23:11.556Z DEBUG [FILES] undefined C:\mediro\test\package.json (1.48 KB)
2024-04-29T22:23:11.556Z DEBUG [FILES] CREATED: C:\mediro\test\app.config.json (0.36 KB)
2024-04-29T22:23:11.556Z DEBUG [FILES] CREATED: C:\mediro\test\.eslintignore (0.03 KB)
2024-04-29T22:23:11.556Z DEBUG [FILES] CREATED: C:\mediro\test\.eslintrc (1.14 KB)
2024-04-29T22:23:11.558Z DEBUG [FILES] CREATED: C:\mediro\test\.vscode\extensions.json (0.07 KB)
2024-04-29T22:23:11.558Z DEBUG [FILES] CREATED: C:\mediro\test\README.md (1.59 KB)
2024-04-29T22:23:11.558Z DEBUG [FILES] CREATED: C:\mediro\test\.gitignore (0.51 KB)
2024-04-29T22:23:11.559Z DEBUG [FILES] CREATED: C:\mediro\test\src\app\App.tsx (0.55 KB)
2024-04-29T22:23:11.560Z DEBUG [FILES] CREATED: C:\mediro\test\src\app\components\Card.tsx (1.65 KB)
2024-04-29T22:23:11.560Z DEBUG [FILES] CREATED: C:\mediro\test\src\app\components\Header.tsx (0.41 KB)
2024-04-29T22:23:11.561Z DEBUG [FILES] CREATED: C:\mediro\test\src\app\pages\Data.tsx (2.85 KB)
2024-04-29T22:23:11.561Z DEBUG [FILES] CREATED: C:\mediro\test\src\app\pages\Home.tsx (1.42 KB)
2024-04-29T22:23:11.561Z DEBUG [FILES] CREATED: C:\mediro\test\src\assets\.gitkeep (0.00 KB)
2024-04-29T22:23:11.561Z DEBUG [FILES] CREATED: C:\mediro\test\src\assets\Dynatrace_Logo.svg (2.37 KB)
2024-04-29T22:23:11.562Z DEBUG [FILES] CREATED: C:\mediro\test\src\assets\community.png (9.70 KB)
2024-04-29T22:23:11.562Z DEBUG [FILES] CREATED: C:\mediro\test\src\assets\community_dark.png (9.76 KB)
2024-04-29T22:23:11.563Z DEBUG [FILES] CREATED: C:\mediro\test\src\assets\data.png (5.57 KB)
2024-04-29T22:23:11.563Z DEBUG [FILES] CREATED: C:\mediro\test\src\assets\data_dark.png (8.27 KB)
2024-04-29T22:23:11.563Z DEBUG [FILES] CREATED: C:\mediro\test\src\assets\devportal.png (13.10 KB)
2024-04-29T22:23:11.564Z DEBUG [FILES] CREATED: C:\mediro\test\src\assets\devportal_dark.png (13.73 KB)
2024-04-29T22:23:11.564Z DEBUG [FILES] CREATED: C:\mediro\test\src\main.tsx (0.44 KB)
2024-04-29T22:23:11.564Z DEBUG [FILES] CREATED: C:\mediro\test\tsconfig.eslint.json (0.07 KB)
2024-04-29T22:23:11.565Z DEBUG [FILES] CREATED: C:\mediro\test\tsconfig.json (0.74 KB)
2024-04-29T22:23:11.575Z ERROR Error: Installing the dependencies failed.
Please try to run npm install

2024-04-29T22:23:11.575Z DEBUG [TELEMETRY] Reporting crash
2024-04-29T22:23:11.575Z DEBUG [TELEMETRY] Closing OpenKit connection
2024-04-29T22:23:11.798Z DEBUG [TELEMETRY] Successfully closed OpenKit connection

[educampver · Accepted solution]

Hi @brett_schubach1, from the logs, it looks like the app folders and files were created successfully, and only the dependencies installation failed. I also noticed you ran npm install in C:\mediro where there's no package.json. You need to run it inside the app folder C:\mediro\brett-test-app.

I'm unsure what the issue might be, but running npm install in the app folder could work. If it still doesn't, please check the troubleshooting section regarding proxies and firewalls https://developer.dynatrace.com/develop/troubleshooting/troubleshoot-connectivity-issues/#connectivi....

Best, Edu.

[brett_schubach1]

Hi @SarahFaustmann and @educampver 

It is very strange but I found the install of my old laptop node-v18.18.0-x64 and when I install this version and run it it works 100% barring that it saying it not a supported version but will investigate further as if I install node-v18.20.2-x64  it also fails. I will update here if I find a solution 

I went through these steps and every things outcome was the same as expected into the documentation.  https://developer.dynatrace.com/develop/troubleshooting/troubleshoot-connectivity-issues/?_ga=2.1900...