Dynatrace Environment API - Export List of problems

[Khejazi]

Hi All,

I wanted to export list of problems within a period of time to an excel sheet.

What i did is the following:

- Generate new Token with problem Read

- In Dynatrace Environment API : I went to Problems => Get, then i clicked on the lock key to authenticate using the new tokens generated

- I clicked on "Try it out"

- I filled the details as below

1- fields => Problem,impacted,Affected,Root Cause,Start Date,Duration,Alerting profiles

2- nextPageKey=> Null

3- pageSize=> 50

4- from=> 2026-07-01

5- to=> 2026-07-31

6- problemSelector=> status("any")

7-entitySelector=> type("any")

8-sort=> null

Then i clicked on Execute, but it did not work

I got the below responses:

Snippets=> curl -X 'GET' \ '****\ -H 'accept: application/json; charset=utf-8' \ -H 'Authorization: Api-Token *********'

Request URL=> some URL

Code	Details
401 Undocumented	Error: Unauthorized Response body Download { "error": { "code": 401, "message": "Token Authentication failed" }

 

Can you guide me where is the problem and how to solve it please

[Julius_Loman]

@Khejazi token scope is incorrect or you are calling a different environment.

[Khejazi]

so can you guide me what to do please

What is the correct token to be used

Which one of these?

[Khejazi]

@Julius_Loman also what about the parameters values? are they OK?

[Khejazi]

@Julius_Loman ,

Thanks for the support, I just recreated another token with read problem and it works fine.