Adding new node failure

[Monitores_DC]

Hello.

While trying to install a second node to a DT Managed cluster, we get the following error:

Jun 7, 2022 16:01:25

Adding new node with ip xxx.xxx.xxx.xxx failed. Reason: Cannot get list of cluster nodes from seed node, error: Failed to send GET request to https ://xxx.xxx.xxx.xxx.:8021/api/v1.0/onpremise/firewallManagement/clusterNodes, error 500 - {"error":{"code":500,"message":"Internal Server Error occurred. It has been logged and will be investigated."}}

Can someone help us?

Thanks.

[pahofmann · Accepted solution]

Best to open a support request for that.

[Monitores_DC]

My cluster version is outdated, because the operating system does not support higher versions. We need to add a cluster node to update later.
Will the support team assist us?

[pahofmann]

Yes I'd still give it a shot.

[Monitores_DC]

Thanks !! I have opened the ticket #44625

Regards !