Alerting Profile for a Specific Service in Dynatrace Managed

[HuseynNajafli]

Hello

Is it possible to create an alerting profile in Dynatrace Managed for a single service (or web app, cluster, and etc.) only, so that notifications (via email or Telegram) are sent immediately when an issue occurs specifically with that service?

Regards,

Huseyn N.

[tomaxp · Accepted solution]

Yes, in Dynatrace Managed you can create an alerting profile that sends notifications only for a specific service, web application, cluster, or any other entity. The best ways to narrow down notifications are:

• Management zone – create a management zone that contains only the service/cluster/application you are interested in. Then, in the alerting profile, set the Management zone filter to that zone.

• Tags – you can tag the service or application (for example Service=MyService) and use this tag in the alerting profile filter.

Additionally, you can configure severity rules and notification delay so that alerts are sent immediately when a problem is detected.

This way, email or Telegram notifications (webhook) will be triggered only for the selected service and won’t include other problems in the environment.

[tomaxp]

here are links to documentation:
alerting profile:
https://docs.dynatrace.com/docs/analyze-explore-automate/notifications-and-alerting/alerting-profile...
notifications:
https://docs.dynatrace.com/docs/analyze-explore-automate/notifications-and-alerting/problem-notifica...
and mz:
https://docs.dynatrace.com/docs/manage/identity-access-management/permission-management/management-z...

[HuseynNajafli]

Thank you for your detailed response @tomaxp 😊.
I have no issues with creating or managing the management zone, notifications, and similar configurations – I’m already familiar with those aspects.
However, could you please provide an example of an alerting profile specifically related to a particular service?🙂
That would be very helpful. Thanks again!

[tomaxp]

Hi, it's best to do this using MZ.
create a management zone that contains only the service/cluster/application you are interested in. Then, in the alerting profile, set the Management zone filter to that zone.

Optionally, you can use tags to tag everything you're interested in (Auto tags) and use the following severity for each:
Filter problems by tag
* Only include entities that have all tags
* Only include entities that have any tags

In alert profiles, you can filter only by tags/mz. Optionally, event filters

[HuseynNajafli]

Thank you very much @tomaxp 🙏