How to access Dynatrace live chat?

[gilles_djimi-ex]

In order to enable application session replay, I should contact the Dynatrace chat to allow it. I found the Dynatrace link that lead to the chat but the problem is I only have a university account, when I enter my credentials it show an error " Invalid login credentials ", so do I need a particular type of account to access Dynatrace live chat?

Just for information we are using the Dynatrace Managed.

Thanks

[Radoslaw_Szulgo · Accepted solution]

1. Is live chat enabled in you cluster? Check in Cluster Management Console -> Settings -> Preferences, or ask cluster admin.

2. Can you check again? Maybe that was a short outage.

3. No special permissions are required to use live chat if it's enabled.