Issue with Visualizing Calculated Service Metrics on Dynatrace Managed Dashboards

[miguelocem]

 

Hello Dynatrace Community,

I'm working with a customer who is experiencing issues visualizing certain tiles on their Dynatrace Managed dashboards. After investigating, I found that the data for these tiles originates from calculated service metrics.

Here’s what I’ve observed:

1. MDA Preview: When previewing the matched requests in the MDA, data is present. However, two warnings appear:

   • "Dimension not supported, please select a different one."
   • "Merge services is not supported for calculated service metrics."

   It's worth noting that the metric was originally created using merged services some time ago.

2. Data Explorer & Dashboard Tiles: Neither the Data Explorer nor the dashboard tiles are displaying any data.

I’m trying to understand what might be causing this. Could this be related to a recent update that restricts data retrieval from metrics created with merged services? Or is there a recommended alternative approach to access this data?

Additional Note: I’ve already attempted to create a new metric using the Split By mode in the MDA, but unfortunately, that didn’t resolve the issue.

Any insights or suggestions would be greatly appreciated!

Thanks in advance for your support.