We are experiencing an issue where the Dynatrace Real User Monitoring (RUM) JavaScript is not being injected into our web application pages, despite the dtHealthCheck header indicating a successful injection (X-dtHealthCheck: true). As a result, user actions are not being captured under the intended application in Dynatrace but are instead categorized under "unknown hosts."
Environment:
Troubleshooting Steps Taken:
Verified dtHealthCheck Header:
The response headers include X-dtHealthCheck: true, suggesting that Dynatrace attempted to inject the RUM JavaScript.
Inspected HTML Source:
Upon examining the HTML source code of our web application pages, the ruxitagent.js script tag is absent, confirming that the RUM JavaScript was not injected.
Checked Application Detection Rules:
Reviewed and confirmed that the application detection rules in Dynatrace are correctly configured to map the application's URL to the intended application in Dynatrace.
Reviewed Server Configurations:
Ensured that the server returns valid HTML with appropriate headers and encodings.
