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My Process is not being restarted even after i restarted it

adminApmosys
Contributor
 

As shown in the screen shot please help that the process is asking to take restart even after i restarted it The message showing is " The process must be restarted due to inconsistent host identifier".

But the process was restarted just 15 min before ; I am not able to get what is  the meaning of  inconsistent host identifier why does it shows so when the host is deployed .

 

7 REPLIES 7

radek_jasinski
DynaMight Guru
DynaMight Guru

Have you verified the entries in the OneAgent logs?
You can find them here:

%PROGRAMDATA%\dynatrace\oneagent\log

or

/var/log/dynatrace/oneagent

There could be many probable causes, but it is necessary to verify what you have in the log.

Have a nice day!

Thanks for the reply but are there any other way we could solve this in UI or by restarting the server once again 

What I can suggest to you:

- restart the application process and this should normally work
- restart the whole server where OA and the problematic process are installed
- verify support for your version of the application process (https://www.dynatrace.com/support/help/setup-and-configuration/technology-support)
- download the logs using the support archive - you will not need to log into the server (https://www.dynatrace.com/support/help/setup-and-configuration/dynatrace-oneagent/oneagent-troublesh...)

Radek

Have a nice day!

Theodore_x86
Guide

Hi all.

Anyone managed to solve this? We 've run on the same issue but on k8s nodes...

Any help would be valuable.

 

dan_m_smith
Helper

Seeing the same issue in our k8s environment also.

barbaraferreira
Observer

 same issue in our k8s environment

Esam_Eid
Advisor

Hi,

 

you have to set the host identifier for your host using the oneagentctl command then restart

oneagentctl .exe --set-host-id-source="fqdn;namespace=PRODUCTION"

https://docs.dynatrace.com/docs/setup-and-configuration/dynatrace-oneagent/oneagent-configuration-vi...

Regards,

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