RUM injection requires basic authentication?

[josef_solnicky]

Hi,

we have one case where basic authentication popup window appeared - just after fullstack Dynatrace monitoring was enabled. We identified one of Tomcat processes as source - when we disabled RUM injection - application started to behave correctly.
When we tried to tag user session via dtrum.identifyUser – the dtrum was not found, even we see ruxitagentjs in HTML as first script. Looks no data is coming back to Dynatrace.

Where should we continue with investigation?

BR, Josef

[radek_jasinski]

Hi,

Please check that you have your network connection open and that you don't have blocked requests: https://www.dynatrace.com/support/help/shortlink/rum-firewall#requests

The second issue is the proper placement of JS in the source of your page.

Regards,

Radek

[dannemca]

@josef_solnicky , The ruxit js may be placed somewhere with no proper permissions in your app... Check the suggestion by @radek_jasinski , to change the default JS placement and issue should be resolved.

I faced this same behavior with my clients, mostly when they apps are exposed to users by a proxy, and app running on WAS. Changing the JS default context/path resolved the issue.