Why does Dynatrace Managed connect to www.woopra.com

[AmitChiba]

Hi,

When logging into Dynatrace, we noticed that Dynatrace connects to www.woopra.com. Why is this this case? The reason for my question is because certain users in my organization who do not have access to the browse the internet have noticed a slow response when logging into our on-Prem Dynatrace instance. This seems to be due to the fact that they do not have access to connect to www.woopra.com. Is there a way to bypass this?

Thank you

Kind Regards,

Amit Chiba

[Karolina_Linda · Accepted solution]

Hi Amit,

Quoting the docs:

Dynatrace uses Woopra (a customer-analytics provider headquartered in San Francisco, California) to analyze the usage of Dynatrace Managed and provides customers with better experience. Woopra utilizes cookies that are stored on each end user’s computer. Thereby, information such as IP address, geolocation, browser or device type, along with user-action details within Dynatrace Managed are captured. Disabling this setting prevents such usage data from being sent.

Best regards,

Karolina

[Radoslaw_Szulgo · Accepted solution]

You can opt-out from sending that kind of information by logging into you CMC, visiting Settings -> Preferences page and turning off :

"Help us to improve Dynatrace for your users by sending usage data from the browser"

[AmitChiba]

Thanks for the feedback, greatly appreciated!