not getting RUM Details after instrument android apps via dynatrace

[PoojaPandit]

Hi Team,

I hope you are doing well.

The reason of writing this message is we have instrumented an android app via Dynatrace. Everything worked fine but the issue we are facing is the session is not getting captured in the Dynatrace.  I have attached the agent runtime logs. Please helps us to troubleshoot issue by going through the attached logs so that we can able to see all the RUM Details in our Dynatrace Environment.

Thanks and Regards,

Pooja

[radek_jasinski · Accepted solution]

You have problem with connection to ActiveGate:

2025-06-23 12:05:35.976 24508-26292 dtxCommunicationManager com.SIBMobile D #8814.beacon request failed (Ask Gemini)
java.net.SocketTimeoutException: failed to connect to apm.southindianbank.com/103.212.28.118 (port 9999) from /172.21.22.18 (port 41760) after 10000ms