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Dynatrace Host randomly goes into unmonitored state (offline) for 15 minutes

chinh_nv
Visitor

Hi Team,

I have installed OneAgent v1.249 on AIX systems v7.2 on 4 hosts. Sometimes 1 out of 4 hosts randomly goes into an unmonitored mode (offline) for 15-20 minutes. However, when I manually ssh into my host during that time, the host is up and all processes/services are running. Could you please give me any suggestions for this problem?

 

Thank you!

1 REPLY 1

AurelienGravier
Advisor

Hello @chinh_nv 

I'm suspecting a connection issue between your OneAgent and your SaaS tenant (outbound 443 connection) or your ActiveGate (outbound port 9999).

The easier way, check the One agent logs in error on /var/log/dynatrace/oneagent or ActiveGate logs and identify the exceptions encountered and contact chat support.

Regards

Observability consultant - Dynatrace Associate/Pro/Services certified