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what is difference between key user action and key request, where we can use these

vn00506309
Participant

what is difference between key user action and key request, where we can use these

1 REPLY 1

Julius_Loman
Leader

Key user action - is an important action initiated by user (from user perspective), monitored by Real User Monitoring - so front-end part of an application.
Key request - is an important Service request (in terms of of Service context in Dynatrace), it's back-end part of application. It's monitored by oneagents.

Both Key user actions and Key requests have to be selected manually to become "key" actions and "key" requests.