Auto Alert Settings (for MQ) not seeming to be working. [Active Gate]

[Larry_S]

Hello-

We have, using the MQ Active Gate, configured, on our custom device configs, to check the box for 

Auto Alert on DLQ messages, Auto-Alert on Retry channel status, and Auto-Alert on high queue depths,  but when I triggered a message to go to the Sys DLQ, trigger a channel, retry, and (finally) trigger a high queue condition, nothing seemed to register for the device.  Is there some other setting (in MQ, perhaps?) that we may have missed for these to work?

[diego_morales]

Hi Larry,

From what you are saying it all sounds properly configured.

Could you open a support case for it so they can take a look at your logs, etc.?

Thanks,

Diego

[Michal_Gebacki]

Hi @Larry_S, have you eventually opened a support ticket to this case? Or maybe have you found another way to find a solution?

[Larry_S · Accepted solution]

Hi, Michael-

Our Dynatrace team did just that and they "magically" resolved the issues with the "auto alerts".  Unfortunately, I was not made aware of what Hogwarts thing occurred.