Dynatrace integration with Remedy

[sergio_gonzale1]

Hi all,

Is there any way to integrate Dynatrace with Remedy, not to manage tickets but as cmdb (Atrium). Something like the service now plugin?

I have found this question from 2017, but can´t find anything new since then:

https://answers.dynatrace.com/questions/180299/dynatrace-saas-integration-with-bmc-atriumcmdb.html

Thanks in advance,

Sergio

[ChadTurner]

yes, so you can make a custom webhook that sends the data you want into the Remedy system. The possibilities are endless.

[sergio_gonzale1]

Thanks, but that would be only for problem notifications. I would like to have the CIs and smartscape into the cmdb

[ChadTurner]

you can also use the api to export data into your Remedy platform:

[Mike_L · Accepted solution]

To integrate with another CMDB you would call the Dynatrace SmartScape API to extract the Hosts, processes and such and then import them into the other tool using that tool's method. That's actually exactly what our ServiceNow integration does.

If you don't have the time or resources to do this yourself our services department can help you out.

Mike

[dave_mauney · Accepted solution]

You can roll your own integration. This video should help if you go down that road.

https://www.youtube.com/watch?v=k_YHoZuNFiY

[sergio_gonzale1]

Thanks to all, We 'll give a try to the custom integration using api

[rene_forstner]

Hi Sergio,

I'm wondering if you were successful with your custom integration as we are currently doing the same 🙂

kind regards

René

[sergio_gonzale1]

Hi René,

Not really, sorry. We tried the custom integration way (using webhook) and we were hooked trying to parse the payload with their Remedy's entry points, because the customer have a webservice layer that allow to send data to remedy in xml format.

So we finally decided to stop the integration by now (they are also thinking on have an integration with HP OMI instead).

Regards,

Sergio