16 Jan 2025 01:35 PM
Hello,
I have one configuration in the Oracle extension for the Primary databases and another for the Physical Standbys(both Enabled).
When we have to perform some tests during a maintenance period of two weeks for example what will happen is:
1/ create a ServiceNow change with described in it Database Configuration Items for the Primary databases
2/ when the time comes(first weekend) we will Switchover the Primary databases - problems will be generated in Dynatrace but it will catch that there is a change and incidents will not be generated in ServiceNow
3/open a new change for the New Primary Databases and perform a second switchover(second weekend) so problems in Dynatrace - yes but incidents in ServiceNow - no
4/ what will happen after the time-period described in those changes finishes is that we will receive incidents for the DBs from the second switchover
Why? Because the metric which is checking the database status if it is OPEN, up and running(
com.dynatrace.extension.sql-oracle.status)
is working only when "Alert on missing data" is marked/checked/enabled , without it - it is not working.
So how to overcome those false incidents - because at the end the database roles will be as we want to be, as they were in the beginning?