Integrate Genesys Pindrop with Dynatrace Using Extensions

[john_martin]

Summary: This post covers how Genesys Pindrop can be integrated with Dynatrace. It explains extension usage, connectivity requirements, and which monitoring data can be included.

Has anyone had success working with Genesys to add monitoring points within the Genesys IVR and Pindrop auth framework? 

Seems like a huge gap for Dynatrace not to have a plugin. 

[Mike_L · Accepted solution]

I don’t think so. Please go with a product idea. 

[afaruq]

hi, we have GTSL - Genesys PS product and it integrates in our environment with an API layer with PinDrop API. We use Dynatrace to monitor GTSL hosts and the API interfaces. 

[john_martin]

Would you be willing to share a little more as to how you implemented that?