SGC for Dynatrace - Network devices

[attilaa]

Hello Team,

Can the current Service Graph Connector for Dynatrace synchronize SNMP-discovered Network Device entities into ServiceNow CMDB network classes (such as IP Router, IP Switch, Network Gear, Palo Alto Firewall Device, Juniper Firewall Device, and F5 BIG-IP)? If yes, which connector version supports this and what is the CI class mapping? If not, is this capability planned? I have not found any Dynatrace documentation stating that the Service Graph Connector creates CMDB records for these.

https://www.servicenow.com/docs/r/servicenow-platform/service-graph-connectors/cmdb-dynatrace-classe...

[sujit_k_singh]

Hi @attilaa 

No, the current Service Graph Connector for Observability does not map SNMP-discovered network device entities into specific ServiceNow CMDB network classes. 

As of current roadmap releases, dedicated OOTB network device class mapping has not been officially documented or announced for the SGC.

Thanks,

Sujit