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Webhook Integration is causing an issue

Mudasar
Participant

Hi Team,

 

 

The PagerDuty out-of-the-box integration in Dynatrace currently doesn't support the custom payload regarding Problem details. Is there any plans of including this feature in the future?

 

 

2 REPLIES 2

pahofmann
DynaMight Leader
DynaMight Leader

Why not just use the webhook integration to set the desired payload?

 

Dynatrace Certified Master, AppMon Certified Master - Dynatrace Partner - 360Performance.net

Problem is not resolved automatically in Pagerduty when we integrate via webhook. Whenever a problem is resolved in Dynatrace, a new [Resolved] ticket is generated in Pagerduty via the webhook integration.

Whereas, the out-of-the-box PagerDuty automatically resolves the original ticket in PagerDuty and does not create additional ticket. However, out-of-the-box PagerDuty has a limitation on the problem details Payload.