ActiveGate Connection Timeouts to SaaS Cluster

[sivart_89]

I'm seeing the below in our log file communication.0.0.log for a few of our ActiveGates. I believe this lines up with the fact that I'm also seeing connection timeouts to the dynatrace cluster, logged in dynatracegateway.0.0.log. Anyone know how we can troubleshoot this further? As you can see in the screenshot, it is intermittent, the connection is successful most times.

[p_devulapalli]

Try changing the connection timeout and see if that makes any difference

DYNATRACE_ACTIVEGATE_SERVER_CONNECTION_TIMEOUT=<seconds>

https://docs.dynatrace.com/docs/shortlink/activegate-custom-installation-linux#connection-timeout

[Peter_Youssef · Accepted solution]

Hi @sivart_89, you can verify the below concerns if these are configured in place to avoid future errors exposure:

1. proxy configurations 
2. Load-balancer configurations 
3. connection-timeout 

Thanks