ActiveGate Server can telnet to Dynatrace SaaS, yet installation of ActiveGate failed with the message saying failed to connect to Dynatrace SaaS

[waikeat_chan]

Checkings done:

• There is a certificate in-use and I did make sure that I supply the path to the certificate and also the password, during installation
• ActiveGate installer of course I chmod it to become 777
• ActiveGate installer isn't corrupted (downloaded it multiple times to try)
• do telnet command multiple times, to make sure it can indeed connect to the different public IPs of the relevant SaaS tenant (command I use is telnet ccp76234.live.dynatrace.com 443)
• supply the parameter DYNATRACE_ACTIVEGATE_SERVER_CONNECTION_TIMEOUT=240 during installation, nothing change either.

Checking log, it also said it failed to connect to xxxxxxx.live.dynatrace.com  during installation, any idea what else I might try?

Best Regards,

Wai Keat

[Zbigniew_Wroble]

Hi Wai,

Why do you need a certificate?

• There is a certificate in-use and I did make sure that I supply the path to the certificate and also the password, during installation
  

I am asking because it suggests that you have a SSL termination proxy between the AG host and Dynatrace SaaS cluster. In other case, when you have a direct connection or a regular proxy, you do not need to configure the certificate during installation.

I suppose that you have checked the installer log file. Please check also /var/log/dynatrace/gateway/dynatracegateway.0.0.log or dynatracegateway_Debug.0.0.log, they are more talkative and may give you more hints.

Regards,

Zbigniew