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Dynatrace License Check Error


After install Dynatrace Managed (Install Server Success)
it shows License Check Error PKIX path building failed:
Something wrong?
We install with no Proxy


DynaMight Legend
DynaMight Legend

Is there maybe a transparent proxy between mission control and the Dynatrace server?

What is your output of the following command from the Dynatrace server:

echo |openssl s_client -showcerts -connect

Does it show the following?

Server certificate
subject=C = US, ST = Massachusetts, L = Waltham, O = Dynatrace LLC, OU = GTG, CN =

issuer=C = US, O = DigiCert Inc, CN = DigiCert SHA2 Secure Server CA

Certified Dynatrace Master | Alanata a.s., Slovakia, Dynatrace Master Partner

Yep it show,

but there is an error like :

verify error:num=19:self signed certificate in certificate chain

DynaMight Guru
DynaMight Guru

Now you are using proxy or you have traffic open wide to Mission Control? We have the same issue as you but with proxy. In our case, self signed certificate was overwrite by proxy to client one. We had to add client certificate (root + cer) to trusted according to this article:

Check in your infrastructure if there is something that can overwrite your certificate and do steps according to link above.


Regards, Sebastian

It Stop at step 2, cause we cant create the cert as the step

Trust store is optional, you can skip.


Regards, Sebastian

Hi Sebastian

if skip how do i get the cert?


You need ask your security for certificate

Regards, Sebastian

Dynatrace Guru
Dynatrace Guru

That's a symptom of a communication issue to Mission Control. There has to be a transparent proxy in your network - probably firewall - as Julius writes.

Installer checks Mission Control connectivity and downloads license meta information to orchestrate self-monitoring OneAgent.

The error message comes from the JVM - so I assume it's the indirect output of the Server process.

I advise to open a support ticket so our team can make sure your installation works reliably and will help you with proper configuration.

Senior Product Manager,
Dynatrace Managed expert

i open a support ticket

ill wait Thanks

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